Field Service Management Leader

1 week ago


Washington, Missouri, United States Charter Spectrum Full time

We are seeking an experienced Field Service Management Leader to join our team at Charter Spectrum. In this critical role, you will oversee the daily operations of our fulfillment centers, ensuring that installation and service delivery meet customer expectations and technical quality standards.

The ideal candidate for this position will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. You will be responsible for supervising a team of technicians, conducting performance evaluations, and providing feedback to ensure their success.

This is a challenging role that requires a proactive approach to problem-solving, effective time management, and a commitment to maintaining high-quality workmanship. If you are a motivated individual with a strong work ethic and a desire to make a positive impact on our customers' lives, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Serve as a field service management leader, responsible for overall fulfillment center operations and technician supervision
  • Develop and implement process improvements to enhance efficiency, productivity, and quality
  • Conduct regular safety observations and quality control checks to ensure compliance with company standards
  • Mentor and coach technicians to develop their skills and knowledge
  • Collaborate with internal departments and external partners to facilitate cross-functional communication and cooperation

Requirements:

  • Minimum 5 years of experience in field service management or a related field
  • Proven track record of success in leading high-performing teams and driving results
  • Excellent communication and interpersonal skills, with the ability to effectively interact with employees, customers, and suppliers
  • Able to read, write, speak, and understand English fluently
  • Ability to safely use weight-bearing equipment and operate appropriate tools and equipment

Estimated Salary Range: $60,900 - $97,700 per year, depending on experience and qualifications.


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