Home Health Intake Coordinator

3 weeks ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

The RN Intake Coordinator plays a critical role in ensuring the timely and efficient transmission of referrals to appropriate operational areas at Carle Foundation Hospital. This position interprets and applies established admission criteria for Carle Home Health Services product lines to prospective patient referrals.

Key Responsibilities
  • Collects and enters demographic and clinical data to support admission into home health programs, ensuring accurate and timely completion of information and orders in the computer system.
  • Communicates and coordinates with other team members to share information, enabling a comprehensive assessment of patient needs and requirements.
  • Completes benchmarking data for assigned programs, ensuring data accuracy and timeliness.
  • Develops fundamental knowledge of diagnosis coding and provides accurate recommendations to field staff for new admissions.
  • Identifies patient situations and conditions that may limit or preclude successful admission to home health programs, working with referral sources and department management to facilitate and resolve.
  • Performs basic scheduling functions during periods of staffing shortages, ensuring continuity of care.
  • Prioritizes work and coordinates with the scheduler to arrange timely admission into Home Health programs.
  • Works with referral sources to establish medical necessity, skilled need, diagnosis, physician orders, and viable funding sources, documenting in the electronic medical record.
  • Ensures timely and accurate documentation in both EPIC and Remote Client systems, facilitating seamless communication between systems.
  • Studies information provided in new referrals to ensure patients meet Medicare guidelines for skilled need and homebound status.
  • Monitors insurance coverage to determine co-pays and ensures Carle Home Health Services is in-network with patient insurance coverage.
  • Verifies patient MD willingness to sign home care orders and ensures patient is current with their MD to ensure compliance with F2F completion.
  • Completes patient referrals thoroughly and accurately, following established home care referral templates.
  • Monitors daily status of home care patients transferred to inpatient status, faxes transfer forms to inpatient facilities, and updates referrals with new resumption of care orders upon patient discharge.


The RN Intake Coordinator ensures behaviors that promote customer satisfaction, working collaboratively with the team to achieve this goal. Hours may vary depending on census and program need.



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