System Status Coordinator

1 week ago


Fort Worth, Texas, United States MedStar Mobile Healthcare Full time
Job Overview

MedStar Mobile Healthcare is seeking a highly skilled System Status Controller to join our team. As a System Status Controller, you will be responsible for deploying and monitoring the status and locations of all on-duty units in a fast-paced environment.

Key Responsibilities:

  • Answer incoming administrative, client city, and 911 lines with non-emergency and emergency service requests.
  • Provide medical pre-arrival instructions as required by the National Academy Emergency Medical Dispatch protocols.
  • Enter all information in the appropriate fields of the CAD while paying special attention to business names, apartment names, apartment/suite numbers, gate codes, patient location, instructions to access the patient, and crew safety information.
  • Interact professionally with field units over the phone and radio, using proper radio etiquette and excellent customer service skills.
  • Maintain appropriate physical and mental health required to perform the essential functions of this job.

Requirements:

  • Ability to type at least 35 words per minute and/or 2500 keystrokes per hour.
  • Simultaneously perform multiple tasks and make appropriate decisions under stress while maintaining a high level of accuracy.
  • Be able to interact effectively with co-workers, supervisors, management, clients, and any other person(s) with whom he/she may interact.
  • Be adept with the use of map books and be able to receive and follow written and/or verbal instructions appropriately.
  • Be able to maintain a positive attitude under a variety of conditions and relate appropriately to a variety of individuals.

Preferred Requirements:

  • Certified Emergency Medical Technician (or above).
  • One year experience as a public safety dispatcher/operator in a high-performance EMS system.
  • Knowledge of the DFW area geography, including major street and landmark locations.


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