Pharmacy Support Technician
1 week ago
We are seeking a highly skilled Pharmacy Support Technician to join our team at IQVIA INC (US10). As a Pharmacy Support Technician, you will play a critical role in providing exceptional support to patients, pharmacies, and medical professionals utilizing our Opus Health program.
Key Responsibilities:- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provide first-level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- High School Diploma or equivalent required
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
- A competitive hourly rate of $18.00
- The opportunity to work in a dynamic and supportive team environment
- Professional growth and development opportunities
- A comprehensive benefits package, including healthcare, retirement, and paid time off
IQVIA INC (US10) is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.
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