Lead Case Manager

4 days ago

Latham, New York, United States Insight Global Full time
Job Title: Lead Case Manager

This is a challenging and rewarding opportunity to lead a team of case managers and case support specialists in a dynamic and growing organization.

Job Summary:

The Lead Case Manager will oversee the day-to-day operations of the case management team, ensuring that all staff are meeting their job responsibilities and adhering to agency expectations. This includes managing an assigned caseload, providing functional supervision to support staff, and updating program documents and forms as needed.

Key Responsibilities:
  • Maintain a caseload of clients in compliance with contract terms and agency expectations
  • Provide functional supervision to support staff and case managers as needed
  • Update program documents, forms, and manual as needed
  • Recommend and implement new trainings for case management and case support teams as needed
  • Participate in client file reviews as needed
  • Partner with the Program Supervisory team in assessing fidelity to policy implementations on an ongoing basis of case management and case support team
  • Attend supervision meetings with case management and support staff as needed, to ensure adherence to the expected job responsibilities, provide feedback, and lend support
  • Provide case management coverage support within the program, as needed
  • Assist with the implementation of all corrective action plans (CAP) by conducting CAP activities for case managers at meetings
  • Oversee the case support and case managers training completion compliance in accordance with the client and external stakeholders
  • Effectively promote the Sanctuary Model of Care within case management and case support teams
  • Stay abreast of all agency, federal Council of Accreditation (COA), and state regulatory requirements related to social services
  • Promote a culture that aligns with the client's mission, vision, and values
Requirements:
  • Bachelor's degree in Human Services, Behavioral Sciences, Social Services, or related field of study from an accredited college
  • At least three (3) years of progressive employment experience that demonstrates supervisory and case management experience
  • Demonstrated clinical, therapeutic, and crisis intervention skills
  • Adheres to all agency and departmental safety procedures, including reporting any unsafe practices, equipment, and environment, and takes an active role in correcting the unsafe practice, equipment, or environment through proper notification channels
  • Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions; TB Test
  • Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office suite
  • Pass a criminal history screen, including state and local child protection agency registries
  • Must be 21 years old with a valid driver's license and at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of the client
  • Bi-lingual English and Spanish, strongly preferred
  • Demonstrated ability to service a diverse group of clients, to include refugees or other minority families
  • Have a reliable vehicle

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Insight Global's Workforce Privacy Policy.

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