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Event Venue Manager

2 months ago

Pawtucket, Rhode Island, United States Pinnacle Live Full time
Company Overview:
Pinnacle Live is a premier, in-house audio-visual partner dedicated to enhancing live event experiences for clients and venues that seek excellence.

With a unique blend of strategic problem-solving and hands-on execution, we provide tailored AV solutions for in-person, virtual, and hybrid events.

The most successful and impactful meetings and events share a common factor:
committed and passionate individuals working diligently behind the scenes to ensure success. We are in search of those exceptional individuals. Pinnacle Live champions collaboration and empowers you to face challenges head-on to deliver remarkable hospitality and event experiences.

Job Summary:
The Venue Director I is accountable for the effective management of their designated venue.

This role involves ensuring profitability and meeting sales and operational objectives while delivering outstanding customer service to all stakeholders, including hotel partners, clients, and team members.

The Venue Director I will foster a culture of success, promote diversity, pursue ongoing improvement, and demonstrate a steadfast commitment to nurturing and expanding venue relationships.

Business hours may vary, with extended hours on weekends and occasional travel required. This necessitates a comprehensive understanding of the strategic goals, mission, values, and principles of the organization.

Key Responsibilities:
  • Lead the execution of all event phases while upholding the highest standards of customer service for both internal and external stakeholders.
  • Oversee efficient venue operations, ensuring timely and accurate setup and dismantling of equipment and other essential activities.
  • Analyze financial performance to ensure profitability; manage expenses effectively and implement cost control measures as needed.
  • Maintain inventory accuracy, ensuring quality, functionality, organization, and availability.
  • Participate in hotel meetings as required.
  • Stay informed about industry trends, tools, and innovations.
  • Build and maintain strong relationships with venue partners.
  • Represent Pinnacle Live as a trusted partner during hotel meetings and client site visits.
  • Ensure timely processing of all payables and billing; enforce compliance with financial management standard operating procedures.
  • Utilize the sales process to maximize revenue and enhance capture rates throughout all phases of the sales cycle.

  • Effectively leverage the company's sales cycle to optimize revenue and improve capture rates.
  • Train, manage, and develop team members in accordance with company standard operating procedures, fostering elevated customer service standards, employee growth, and a culture of success.
  • Utilize relevant company computer systems and continually work towards enhancing technical skills necessary for their operation.
  • Provide technical support for events as needed.
  • Delegate tasks effectively as required.
  • Adhere to all safety protocols and standard operating procedures.
  • Perform other duties as assigned.

Education & Experience:
High School diploma or equivalent required. A minimum of three (3) years of management-level experience in the audio-visual and/or hospitality sector is preferred. Proven experience in aligning team members with shared objectives is essential. Exceptional communication skills are necessary for fostering long-term relationships with both internal teams and external partners.

Required Skills & Knowledge:
To excel in this role, an individual must effectively perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required:

Strong technical aptitude and a solid understanding of computer hardware and software. Excellent planning and prioritization abilities. Strong interpersonal skills and outstanding verbal and written communication capabilities.

Excellent organizational skills and meticulous attention to detail.
Strong team-oriented mindset and professional appearance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer. We are committed to fostering an environment where diversity, equity, inclusion, belonging, and mutual respect are paramount.

We recognize that diversity is multifaceted and that actively valuing diversity requires continuous efforts to create a welcoming atmosphere for all.

Pinnacle Live embraces, acknowledges, empowers, and celebrates the diversity of all team members, clients, and partners, affirming the identities and experiences of all individuals.

We strive to cultivate an environment that actively embraces all forms of diversity.