Front Desk Agent Full Time Second Shift

4 weeks ago


Beachwood, Ohio, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we prioritize our employees' growth and well-being. Our company culture is built on diversity, inclusivity, and a commitment to creating a supportive work environment. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our unique perks include on-site wellness programs, local discounts, and employee rates on hotel stays.

Location Description

Our hotel in Beachwood, Ohio, offers easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino, and various museums, including the Rock & Roll Hall of Fame. Our team has earned a TripAdvisor Certificate of Excellence, and we're committed to maintaining this standard by hiring only the best professionals.

Job Overview

If you enjoy making people happy, a front desk agent position might be the perfect fit. We offer competitive pay starting at $15.00 per hour, and as a full-time employee, you'll be eligible for health, vision, life, and dental insurance, PTO, and a 401(k) plan with company match. Hotel associates also enjoy discounts on hotel rooms.

Responsibilities
  • Greet customers with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details, and promoting hotel marketing programs.
  • Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages to communicate to guests.
  • Close guest accounts at check-out, ascertain satisfaction, and negotiate compromises as needed.
  • Remain calm and alert during emergency situations and heavy hotel activity, resolving complications and fielding guest complaints.
Requirements
  • Basic mathematical skills and ability to use a calculator for moderately complex calculations.
  • Effective communication and conflict resolution skills.
  • Ability to stand and move throughout the front office and perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
Qualifications

We require a high school diploma and no prior hotel experience. Prior hospitality experience is preferred. Individuals must meet the minimum bonding standards and maintain a neat, clean, and well-groomed appearance.

Compensation Range

The compensation for this position is $15.00/Hr. - $15.00/Hr. based on qualifications and experience.



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