Licensed Customer Service Representative

4 days ago


Appleton, Wisconsin, United States The Auto Club Group Full time
Job Title: Licensed Customer Service Representative

We are seeking a highly skilled and customer-focused Licensed Customer Service Representative to join our team at The Auto Club Group. As a key member of our team, you will provide exceptional support to our members, handling a wide range of customer inquiries and transactions with professionalism and efficiency.

Key Responsibilities:
  • Provide high-level support services to members, including servicing insurance policies, processing applications, renewals, and amendments.
  • Process monetary transactions, respond to billing and coverage questions, and promote the sale of insurance products and/or travel and membership products.
  • Conduct outbound promotional call activities, provide general promotion of Auto Club Group products and services, and participate in team environment to promote customer satisfaction and consistent service.
  • Resolve member/customer complaints and seek assistance from management as necessary.
Requirements:
  • Must attain the appropriate State Property & Casualty license within 90 days of hire.
  • Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire.
  • May be required to attain and maintain state membership licenses as appropriate by department.
Preferred Qualifications:
  • Appropriate State Life Accident and Health License.
  • Travel accreditation (i.e. Disney College of Knowledge, Destination Specialties or CTA Certification).

The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.



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