Funeral and Cemetery Operations Associate
4 days ago
We are seeking a skilled Funeral and Cemetery Operations Associate to join our team. As a collections professional, you will engage with first-party past due accounts using various communication channels.
Key Responsibilities:
- Apply assertive and persuasive communication skills to respond to inbound automated dialed first party past due accounts.
- Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s).
- Update customer contact information, document conversation outcomes in database, and maintain accurate customer records.
Requirements:
- High School Diploma or GED
- Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention
- Technical ability to quickly learn and become proficient with proprietary software
- Persuasive verbal communication, professional writing, and exceptional listening skills
Estimated Salary: $19/hour
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