Automotive Receptionist

5 days ago

Novi, Michigan, United States Feldman Automotive Group Full time
About Feldman Automotive Group

Feldman Automotive Group is a rapidly growing organization with 14 dealerships operating across Michigan and Ohio. We are committed to providing exceptional customer service and creating a positive work environment for our employees.

Job Summary

We are seeking a highly motivated and customer-focused Receptionist to join our team. As a Receptionist, you will be the first point of contact for customers and will be responsible for providing exceptional service and support.

Key Responsibilities
  • Answer customer calls and respond to inquiries in a timely and professional manner
  • Utilize multiple systems to pull up customer information and provide accurate responses
  • Be comfortable in a tech-savvy role that demands multi-tasking and attention to detail
  • Provide customers with initial service information and direct them to the service department
  • Follow up with leads and no-shows to ensure customer satisfaction
Requirements
  • Experience in an office-based work environment is beneficial
  • Experience in a call-heavy role is highly considered
  • Strong computer skills and ability to multi-task
  • Great verbal and written communication skills
  • Team player attitude and prompt and courteous demeanor
Benefits
  • Medical, dental, and vision insurance
  • Life insurance and AD&D
  • 401k
  • Critical illness insurance
  • Accident insurance
  • Short and long-term disability

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