Fitness Experience Specialist

4 days ago


Moorestown, United States Planet Fitness Full time
Job Overview

The Member Services Representative role is a pivotal position at Planet Fitness, where you will be responsible for delivering exceptional customer experiences to our members and guests. As a key representative of our brand, you will be expected to maintain a positive attitude, provide top-notch service, and ensure that our facilities are well-maintained.

Key Responsibilities
  • Greeting and Assistance: Welcome members, prospective members, and guests with a friendly demeanor and provide assistance as needed.
  • Front Desk Operations: Handle all front desk-related activities efficiently, including checking members into the system, processing new member sign-ups, taking prospective members on tours, and facilitating necessary updates to members' accounts.
  • Communication: Respond to member inquiries and concerns in a timely and professional manner, escalating issues as needed.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is highly preferred.
  • Computer Proficiency: Basic computer skills are required for this position.
  • Physical Demands: Continual standing and walking during shifts, continual talking in person or on the phone during shifts, and occasional lifting up to 50 pounds.
Compensation

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. In addition to your base pay, you may also be eligible for performance-based bonuses and promotions.

Please note that salaries may vary based on location, and we cannot guarantee a specific salary range without considering the specifics of the role and location.



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