IT Operations Specialist

3 days ago


Fort Meade, Maryland, United States Birchmere Group Full time
Job Summary:
\
Birchmere Group is seeking an experienced IT Operations Specialist to support the implementation, maintenance, and troubleshooting of our IT systems. As a key member of our team, you will be responsible for providing Tier 1 and Tier 2 support to users, identifying and resolving technical issues, and optimizing system operations.\
\
Responsibilities:
\
• Implement and maintain IT systems, ensuring seamless operation and high availability.\
• Provide technical assistance to users, including training and documentation.\
• Troubleshoot and resolve technical issues, escalating complex problems to senior engineers as needed.\
• Optimize system performance, monitoring resource utilization and implementing improvements.\
• Collaborate with cross-functional teams to ensure effective communication and issue resolution.\
\
Requirements:
\
• Ten years of experience in IT operations, with a focus on system administration and technical support.\
• Bachelor's degree in a technical field, or equivalent experience.\
• In-depth knowledge of IT systems, including configuration, troubleshooting, and optimization.\
• Excellent communication and problem-solving skills.\
• Ability to work effectively in a fast-paced environment.\
\
Estimated Salary:
\
$80,000 - $110,000 per year.

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