Operations Director

4 weeks ago

Reading, Pennsylvania, United States Transpar Group Inc. Full time
Job Description

TransPar Group Inc. is seeking a highly skilled Operations Manager to oversee the daily management and execution of student transportation services. This role requires strong leadership skills, excellent communication abilities, and a passion for ensuring the safety and efficiency of district-wide transportation services.

Key Responsibilities:

  • Oversee the daily management and execution of student transportation services
  • Provide direction and supervise the work of all employees assigned to the Transportation Department
  • Oversight of all routing assignments
  • Ensure familiarity with the geographical area to report and respond quickly to emergency situations
  • Interact daily with department stakeholders
  • Report regularly to school leadership on the performance of the operation
  • Monitor on-time performance daily and respond to on-time performance concerns
  • Proactively communicate delays and other pertinent information as needed
  • Develop modern, streamlined, and appropriate procedures to increase the safety and efficiency of district-wide transportation services
  • Work within routing software and TransPar software to execute routes and triage customer service items
  • Conduct contractor audits through TransPar's CPMP program
  • Make every effort to ensure contractor(s') success
  • Serves as a liaison officer between the school and general public in matters of pupil transportation
  • Observe weather conditions and make recommendations concerning safe operation of buses during inclement weather
  • Communicate route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service to students, parents, and campuses
  • Respond to 2-way radio calls from bus operators and other transportation staff, if/as needed
  • Perform general clerical tasks (i.e. typing, emailing, filing, mail sorting and distributing, and duplicating)
  • Support the school's emergency response network when a problem within the system arises

Requirements:

  • Associate's/Bachelor's degree from an accredited college or university in business or management
  • Possess organization, communication, and interpersonal skills necessary to answer general inquiries and interact with coworkers, customers, and the public
  • Possess strong computer, math, language, and grammar skills to compose or update various correspondence and/or office reports as required
  • Possess the ability to work efficiently and patiently under pressure and stressful conditions
  • Strong background/knowledge in the use of Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook
  • Experience in working in MS Excel, developing spreadsheets, etc.
  • Experience with geographic information systems (GIS) and database software products or school bus routing software is also helpful
  • Experience in school transportation, vehicle maintenance, or other related areas of transportation
  • Excellent work habits, attendance record, and must successfully complete and pass all criminal history and child abuse clearances
  • Confidential, trustworthy, self-motivated, attentive to details, and have the ability to work efficiently and patiently under pressure and stressful conditions
  • Shall remain free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment with the Company

Work Environment:

  • Work environments include indoor and outdoor locations, including but not limited to the Transportation Office, bus lots and garages, school campuses, accident sites, vendor locations, etc.
  • Regular contact with individuals such as school administrators, parents, business officials, service providers, etc.
  • While performing duties of this job, the employee is regularly required to sit, talk, hear, walk, stand, reach, bend, stoop, crouch, squat, and kneel. Normal lifting such as documents, briefcases, chairs, etc.
  • Work non-traditional hours which may include evenings and weekends and meet the physical demands of handling a variety of needs.

Salary and Benefits:

  • $63,000 - $73,000 per year
  • Health and dental, PTO, and 401k

TransPar Group Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TransPar strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All TransPar employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

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