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Field Service Technician

2 months ago

OH United States Xerox Full time
About the Role

Xerox is seeking a skilled Field Service Technician to join our Technical Services division. As a key member of our team, you will be responsible for delivering exceptional customer service and technical expertise to our clients.

Key Responsibilities
  • Provide outstanding service to clients by managing call resolution issues and optimizing customer satisfaction.
  • Leverage senior-level experience and specialized training to perform repairs and maintenance on large-scale production equipment.
  • Perform full-range maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software.
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
  • Provide assistance and guidance to other team members regarding policies, procedures, and overall equipment repair best practices.
Requirements
  • Senior electro-mechanical experience, including using a multi-meter to troubleshoot electrical circuits and reading electrical schematics.
  • Superior time management skills and reliability, with the ability to meet deadlines and work independently.
  • Valid driver's license and appropriate insurance coverage, with a Motor Vehicle Record (MVR) included in the background check.
  • Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday, with a focus on safety around electrical components.
What We Offer
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.
  • Full medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.