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Bilingual Customer Service Representative

2 months ago

Kennedy Space Center, United States Vaco Los Angeles Full time

Unlock Your Potential as a Bilingual Customer Service Representative

About the Role:

We are seeking a highly skilled and bilingual Customer Service Representative to join our team in Orlando. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and building strong relationships.

Key Responsibilities:

  • Manage large volumes of inbound and outbound calls in a timely and efficient manner
  • Follow established communication protocols to ensure seamless customer interactions
  • Identify customer needs, research issues, and provide solutions and alternatives
  • Build and maintain sustainable relationships with customers through proactive communication and issue resolution
  • Maintain accurate records of customer interactions in our database
  • Participate in ongoing training and development to enhance knowledge and performance
  • Meet or exceed individual and team performance targets

What We Offer:

At Vaco, we are committed to providing our employees with the tools, training, and support needed to succeed in their roles. As a Bilingual Customer Service Representative, you will have the opportunity to:

  • Develop your skills and expertise in customer service and communication
  • Work in a dynamic and fast-paced environment with a talented team
  • Contribute to the success of our clients and the growth of our company

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in a second language (English and [insert language])

Join Our Team:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. We look forward to hearing from you