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Consumer Lending Operations Specialist

2 months ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

The Loan Operations Specialist plays a vital role in the daily servicing and production of Consumer loan operations at Local Government Federal Credit Union. This position requires a forward-thinking individual who can assist with department projects, ensure adherence to financial institution policies and procedures, and contribute to the ongoing development of processes and procedures.

Key Responsibilities
  1. Provide daily support for all aspects of servicing Consumer Loan products.
  2. Perform loan account maintenance, servicing, balancing, and reporting processes, including proficiency in GL reconciliation and transactions.
  3. Complete payment processing, data entry, collateral & financial ticklers, and file maintenance.
  4. Understand and code loans to report loans accurately in Call Report as well as other Credit Union reporting formats.
  5. Assist the Sr. Loan Operations Specialist in monitoring, reviewing, and validating periodic loan reports and system output, and resolve/escalate issues as appropriate.
  6. Assist in providing reconciliation and identification of pattern activities or anomalies in reports and notifies management.
  7. Assist and support the Credit Union's loan related systems to ensure they are compliant with current loan policies and guidelines.
  8. Assist in identifying risks and opportunities for improvement with recommendations to improve processes.
  9. Assist in perfecting Credit Union lien for all real estate and non-real estate loans. Organize loan files and complete checklist for any suspense items.
  10. Handle issues and possess up-to-date knowledge of specific financial products and regulations. Work with others as necessary to research, analyze, and recommend resolutions.
  11. Assist in ensuring system upgrades are installed and tested thoroughly in a timely fashion.
  12. Ensure compliance with all applicable laws and regulations concerning lending by working with Legal and Compliance, attending internal and external training classes and vendor workshops.
  13. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.
Requirements

Minimum 1-3 years of Consumer loan operations experience in all aspects of servicing and loan documentation preparation for consumer non-real estate and real estate. Strong interpersonal skills with ability to work in a team environment and mentor others. Ability to function in a business office environment and utilize standard office equipment, technology, and software. Ability to lift a minimum of 25 lbs. (file boxes, computer printer). Experience with collateral perfection and servicing, regulations, and compliance. Experience with virtual/online banking environments for business members services. Technical experience with input to loan documentation and core Credit Union systems.