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Cleaning Operations Supervisor

2 months ago

Milwaukee, Wisconsin, United States CP GROUP COMMERCIAL CLEANING SERVICES Full time
Job Overview

POSITION SUMMARY:

Under the guidance of the Operations Manager/CEO, the primary duties of the Supervisor include professionally and courteously welcoming, directing, and assisting clients while overseeing cleaning specialists or executing cleaning tasks at designated locations. Responsibilities encompass a variety of cleaning activities such as waste disposal, dusting, replenishing restroom and break room supplies, sweeping and mopping floors, vacuuming, window cleaning, changing light bulbs, and other assigned project work or special service tasks.

QUALIFICATIONS | EDUCATION:

  • High School Diploma or equivalent required. A minimum of three years of supervisory experience in managing personnel and overseeing general cleaning and project work/special services is essential.

JOB REQUIREMENTS:

  • Proven supervisory experience.
  • Comprehensive knowledge of general facility cleaning protocols.
  • Familiarity with project work and special services, including carpet cleaning, floor stripping and waxing, buffing, and window washing.
  • Demonstrated expertise with cleaning equipment and consumable supplies.
  • Ability to identify various surfaces and recommend appropriate cleaning methods.
  • Strong analytical skills to assess complex issues and make informed decisions.
  • Understanding of customer service principles and practices.
  • Effective communication skills, both verbal and written, in English; ability to maintain positive relationships with management, staff, and clients.
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines independently.
  • Flexibility and resilience in a dynamic work environment, maintaining professionalism at all times.
  • Commitment to integrity, confidentiality, and fostering a collaborative work atmosphere.
  • Ability to work effectively with diverse individuals to achieve results and maintain service excellence.
  • Capacity to manage stress from multiple projects and changing priorities through effective self-management and communication.
  • Dedication to generating goodwill for the organization among clients, suppliers, and the community.
  • Ability to meet the physical and cognitive demands of the role.

PHYSICAL DEMANDS | WORKING CONDITIONS:

  • Must be capable of lifting and moving objects weighing up to 30 lbs.
  • Engagement in moderate physical activities, including pulling, pushing, lifting, reaching, bending, and repetitive motions.
  • Proficient use of cleaning equipment and products, necessitating protective gear.
  • Adherence to safety regulations as mandated by the organization and OSHA.
  • Standard work hours of 40 per week, with potential overtime as required by operational needs.
  • Typical office cleaning conditions with occasional travel for local cleaning routes or professional meetings.

MENTAL DEMANDS:

  • Ability to exercise independent judgment in decision-making and problem-solving.
  • Effective listening and communication skills to maintain positive relationships with co-workers and management.
  • Strong planning and organizational skills to manage tasks under time constraints.
  • Capacity to remain adaptable and maintain a professional demeanor.

KEY RESPONSIBILITIES:

  • Oversee specific locations and manage employees assigned to those areas.
  • Conduct building inspections and quality control assessments.
  • Train staff and assist management in organizing work schedules and task assignments.
  • Set deadlines and ensure task completion.
  • Address employee concerns or escalate issues to management as necessary.
  • Maintain inventory of supplies.
  • Understand and support the organization's strategic vision and policies.
  • Consistently align with management directives and initiatives.
  • Complete necessary reports related to incidents or damages.
  • Foster positive relationships with clients and stakeholders.
  • Maintain confidentiality regarding sensitive information.
  • Ensure work meets established standards.
  • Participate in cross-training initiatives to ensure operational continuity.
  • Regular attendance is a critical aspect of this role.
  • Perform additional duties as assigned by management.