Collections Specialist

4 weeks ago

Enfield, Connecticut, United States USA Waste and Recycling Full time
Job Overview

USA Waste and Recycling is seeking a skilled Collections Representative to collaborate with existing customers on solutions for bringing their delinquent accounts up to date.

This role requires high-level interaction with external customers, Sales, and Customer Service teams.

Key Responsibilities
  • Maintain continuous follow-up with customers to obtain timely payment.
  • Resolve undistributed cash and complete appropriate paperwork for credit memos, refunds, and account adjustments.
  • Complete and provide account reconciliations, facilitate across departments on behalf of the customer for disputed invoices, and partner with Sales, Customer Service, Billing, and Accounts Receivable to resolve invoice disputes or other payment issues.
  • Monitor and maintain orders on hold throughout each day, perform final steps to write off accounts to bad debt, and understand and ensure compliance with internal procedures and controls.
  • Communicate effectively within the team and with internal and external customers, including Sales, Customer Services, Dispatch, Billing, Account Receivable, and Management.
  • Participate in back-up coverage for residential collections and when others are out of the office, prepare weekly collection reports for the Credit Manager, and involve in departmental initiatives, projects, or cross-functional training.
  • Support management and company requests as needed, maintain reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and other federal, state, and local standards.
  • Adapt to changing duties, as required, based on business needs.
Requirements
  • Ability to prioritize work in a fast-paced environment, communicate effectively, both verbally and in writing, and interact with customers to resolve concerns.
  • Excellent attention to details and customer focus, capable of managing all daily departmental activities with attention to details, including timely collection of receivables.
  • Strong initiative and the ability to manage high volumes and multiple tasks while also managing interruptions and working under pressure.
  • Thorough knowledge and understanding of collections, transactions, and processes.
Preferred Qualifications
  • Associate degree or continued college work, proficiency with Microsoft Office such as Teams, Outlooks, Excel, and Word, etc.
Work Environment

This is an in-person position in Enfield, CT, and remote work arrangements are unavailable for this role.

USA Waste and Recycling is a family-oriented environment with excellent benefits and bonus potential.

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