Customer Service Representative

4 weeks ago


Orlando, Florida, United States British Swim School of S.W. Orlando Full time
Job Summary

We are seeking a highly motivated and customer-focused Call Center Sales and Service Representative to join our team at British Swim School of S.W. Orlando. As a key member of our sales team, you will be responsible for delivering exceptional customer service, meeting sales targets, and providing a positive experience for our customers.

Key Responsibilities
  • Answer calls, manage online chat, and respond to emails in a timely and professional manner
  • Research and provide customers with product and service information
  • Manage and resolve customer issues and complaints in a fair and efficient manner
  • Process orders, forms, and applications accurately and efficiently
  • Identify and escalate priority issues to ensure timely resolution
  • Route calls to appropriate resources and make follow-up calls as needed
  • Document all call information according to standard operating procedures
  • Complete call logs and produce call reports
Requirements
  • High school education or equivalent
  • Customer service and sales experience
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Fluency in multiple languages is a plus
What We Offer

We offer a competitive salary, comprehensive training, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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