Technical Support Team Lead
2 weeks ago
A Lead Customer Service Representative will manage phone metrics and ensure team success in handling calls with a focus on first call resolution. Key responsibilities include following best practices, leading a team, and ensuring all deliverables are met timely.
Required Skills and Qualifications
* 2+ years of customer service experience
* 1+ year of call center experience
* 1+ year of experience in a Supervisory or Team Lead role
* Knowledge and experience working in Microsoft applications (Microsoft Word, Microsoft Excel, and Microsoft PowerPoint)
Benefits
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase and 401k contribution
Location and Salary
This position offers flexibility to telecommute from anywhere within the U.S. The estimated salary for this role is $19.47 to $38.08 per hour, based on local labor markets, education, work experience, certifications, and other factors.
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Ab Initio Technical Lead
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IT Support Team Lead
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