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Litigation Client Service Specialist

1 month ago

New York, New York, United States Fox Rothschild Full time
Job Summary

We are seeking a highly skilled and experienced Client Service Specialist to join our team at Fox Rothschild. The successful candidate will provide exceptional administrative support to our litigation team, ensuring seamless communication and coordination with clients and attorneys.

Key Responsibilities:

  • Provide superior client service by answering and screening calls, and providing other client assistance as needed.
  • Work closely with attorneys and clients to ensure seamless transfer of information.
  • Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work.
  • Prepare legal documents, memoranda, and correspondence from draft or dictated text.
  • Assist multiple attorneys as primary assignment and provide additional support, back-up, and PTO coverage for the CSS assigned to the team.

Requirements:

  • Minimum of five (5) years related experience at a law firm or legal or corporate department required.
  • Associate's Degree preferred; Bachelor's Degree a plus.
  • Excellent verbal and written communication skills.
  • High level of inter-personal skills required to handle sensitive and confidential situations.
  • Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.

Work Environment:

This job operates in a clerical, office setting. The ideal candidate will have a high level of proficiency using a variety of office equipment, including personal computers, telephones, transcription equipment, printers, and copiers.