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Operations Associate

2 months ago

Stamford, Connecticut, United States Collins Medical Equipment and Accessibility Solutions Full time
Job Overview

At Collins Medical Equipment and Accessibility Solutions, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a vital role in providing exceptional service to our clients, ensuring their needs are met with reliability, professionalism, and integrity.

Key Responsibilities:

  • Provide top-notch customer service, responding to inquiries, resolving issues, and ensuring customer satisfaction.
  • Work closely with customers to understand their needs, providing personalized support and guidance.
  • Manage customer interactions, including scheduling evaluations, processing payments, and maintaining accurate records.
  • Collaborate with internal teams to ensure seamless service delivery, meeting customer expectations.
  • Stay up-to-date on product knowledge, industry trends, and company policies to provide informed support.
  • Contribute to process improvements, identifying opportunities to enhance customer experience and operational efficiency.

Requirements:

  • High school diploma or equivalent.
  • Minimum 5 years of customer service experience, preferably in a healthcare or medical equipment setting.
  • Excellent communication and interpersonal skills, with a strong customer service orientation.
  • Proficiency in computer software, including CRM platforms, Microsoft Office, and internet research tools.
  • Reliability, patience, and a strong work ethic, with a focus on problem-solving and self-improvement.

Preferred Qualifications:

  • Familiarity with durable medical equipment (DME) and aging-in-place solutions.
  • Bilingual abilities are a plus.

Benefits:

  • Competitive compensation package.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and employee discounts.
  • Opportunities for career advancement and professional growth.