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Account Associate
2 months ago
At Third Bridge, we're seeking a highly skilled Account Associate to join our Client Engagement team. As a key member of our team, you will play a crucial role in driving the growth of our business by managing and enhancing our existing client accounts.
Key Responsibilities- Partner with the Account Manager to align engagement efforts to maximize revenue and work to achieve renewal objectives.
- Identify approaches that address the client's challenges by leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention.
- Identify areas of opportunity and work closely with all parties to expand the client relationship.
- Conduct regular retention and risk analysis of client book of business that provides insights into performance and key client engagement metrics.
- Identify root causes of client issues and suggest the best possible solutions to ensure issues can be eliminated.
- Be the voice of the client, and organize, analyze, and share market feedback with the product and marketing organizations to assist in future roadmap features and product development.
- Build, develop, and manage relationships with client users and key stakeholders within your region, ensuring they are successful in the utilization of their Third Bridge subscription; resulting in client satisfaction, retention, and growth.
- Introduce TB services and capabilities to new client users to ensure fast adoption and product stickiness from the outset of a client's Third bridge relationship.
- Consistently communicate and demonstrate value to end users, key stakeholders, and decision-makers across and in accordance with the client lifecycle.
- Advocate internally for your clients, particularly for feature improvements that meaningfully solve for repeat use cases.
- 2+ years of professional Sales/Account Management experience or equivalent client-facing experience.
- Previous exposure to management of a sales/renewal cycle, negotiation of renewals/sales, and knowledge of cross-sale processes is highly desirable.
We're committed to creating an inclusive environment and are proud to be an equal opportunity employer. If you're passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply. Our comprehensive benefits package includes a competitive salary, comprehensive health insurance, 401K matching, and a range of employee perks and recognition programs.
We're looking for a talented and motivated individual who is passionate about building strong relationships with clients and driving business growth. If you're a team player with a strong work ethic and a passion for delivering exceptional client experiences, we encourage you to apply.
