Patient Service Ambassador

6 days ago


Rochester New York, United States Borg & Ide Imaging Full time
Job Summary

Borg & Ide Imaging is seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, ensuring a positive experience for all patients.

Key Responsibilities
  • Greet and register patients in a friendly and service-oriented manner.
  • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
  • Collect and log all co-pays and fees.
  • Answer/transfer incoming phone calls.
  • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
  • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Coordinate with the back-office staff for timely and effective care of patients.
Requirements
  • High School Diploma or GED.
  • Intermediate to advanced computer skills.
  • Strong multitasking and communication skills.
  • Experience providing exceptional customer service.
  • Medical terminology knowledge and recent medical/radiology office experience is preferred.
Working Conditions

This is a weekend shift position, with varying hours including Saturdays from 6:15am-5:15pm.



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