Store Operations Manager
4 weeks ago
At Hassan & Sons Inc, we are seeking a highly skilled Store Manager to oversee the day-to-day operations of our retail store. As a Store Manager, you will be responsible for ensuring exceptional customer service, maintaining a well-stocked and visually appealing store environment, and leading a team of customer service representatives.
Key Responsibilities:
- Customer Engagement: Ensure that customer service representatives are held accountable for delivering excellent customer service, and that the store consistently meets acceptable customer service scores and feedback.
- Visual Communications: Maintain a well-maintained and visually appealing store environment, ensuring that customers are excited about our products and inspired to make a purchase.
- Food and Beverage Handling: Maintain an active state required Management Food Safety Handling Certification, and ensure that all employees have proper training and acknowledgement of safe food and beverage handling procedures.
- Operations/Hiring/Training: Understand and administer company policies and procedures, ensure compliance, and effectively evaluate employee performance and promote successful employee development.
- Inventory Control: Ensure that all store employees are trained and compliant with basic inventory management/movement/receiving processes, and consistently execute quality inventory practices.
Requirements:
- Education and Work Experience: Must be able to work any shift, Sunday – Saturday, and have excellent communication and interpersonal skills.
- Skill Set: Experience with analyzing data, critical attention to detail, outstanding communication and interpersonal abilities, leadership skills, problem-solving skills, and critical-thinking skills.
Physical Demands and Work Environment: Ability to perform numerous physical activities that require considerable use of your hands, arms, and legs, and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials.
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