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Team Supervisor

2 months ago

Morrison, Colorado, United States Smashburger Full time
Position Overview

SMASHBURGER

Special Venues

Since our inception in 2007, Smashburger has been dedicated to delivering superior burgers. Achieving this requires exceptional service, collaboration, and support. We prioritize fair treatment of our team members within a diverse and secure environment. With an average of 10 new locations opening annually, we are committed to fostering internal growth and learning opportunities for our team members. We simply create better. Better Burgers. Better Teams. Better Experiences.

Enhanced Benefits: Elevate your work and lifestyle experience

  • Referral bonuses for bringing in new talent*
  • Complimentary meal for RGMs, RMs, & SLs during shifts*
  • Paid time off including vacation and sick leave*
  • Options for Medical, Dental, and Vision coverage*
  • 401K matching for eligible employees (21 and older)
  • Flexible scheduling in a dynamic, family-oriented team atmosphere
  • Employee Assistance Program available
  • Accelerated career advancement opportunities
  • Free uniforms provided

*Eligibility based on tenure and average hours worked. Referral bonuses apply to manager-level hires in good standing, with the referring employee employed at Smashburger at the time of payout. Bonuses are distributed in two payments.

Responsibilities of the Shift Leader

Reporting directly to the Restaurant General Manager, the Shift Leader is responsible for guiding teams of customer-focused team members to deliver the Smashburger experience beyond the restaurant. Key responsibilities include:

  • Collaborating in a team setting, effectively communicating with team members, management, and customers while demonstrating efficiency and excellence in a fast-paced environment.
  • Ensuring a safe work environment by adhering to all safety and security protocols.
  • Leading the Off-Premise Services team in preparing and packaging food for offsite delivery, following Smashburger's preparation and recipe standards.
  • Becoming a menu expert, ensuring guest orders are prepared according to Smashburger's standards.
  • Operating large kitchen equipment such as grills and fryers, and using knives and slicing tools safely.
  • Maintaining compliance with all food safety regulations and local health department standards.
  • Transporting products from the restaurant to designated offsite locations safely and securely.
  • Keeping delivery vehicles clean and in safe operating condition.
  • Safely loading, securing, and delivering items to prevent damage or spoilage.
  • Maintaining accurate driving and delivery logs as per Smashburger policies.
  • Directing the Off-Premise Services team to the designated locations, utilizing checklists and systems to set up and dismantle food service areas.
  • Facilitating team huddles and providing ongoing communication with the Off-Premise Services team, offering direction, delegating tasks, coaching, and recognizing team achievements.
  • Completing additional tasks as assigned by management.
  • Adhering to all Smashburger and Special Venue/Off Premise Catering policies and guidelines.
  • Upholding integrity and ethical standards in all actions.

Qualifications for the Shift Leader

  • 1-2 years of management experience in the restaurant industry.
  • Availability to work evenings, weekends, and holidays.
  • Compliance with Smashburger uniform standards.
  • Ability to follow all operational guidelines and regulations set forth by Smashburger and local authorities.
  • Successful completion of the Smashburger training program is required.
  • Strong written and verbal communication skills to effectively interact with management, staff, and corporate teams.
  • Proven people management skills to select, assess, coach, and lead restaurant teams effectively.
  • Exceptional attention to detail.
  • Demonstrated time management, consistency, and organizational abilities.
  • Self-motivated, results-oriented, and driven.
  • Physical capability to stand for extended periods and lift boxes of food/supplies weighing up to 50 lbs.
  • Ability to work in varying temperature conditions.

We are committed to providing equal employment opportunities to all applicants and employees. Smashburger adheres to the principles of equal opportunity and prohibits unlawful discrimination based on age, race, gender, religion, national origin, disability, and other protected statuses. This policy extends to all employees, including management and non-employees. Any violations of these policies will result in disciplinary action.

We utilize eVerify to confirm U.S. employment eligibility.