Customer Experience Associate

7 days ago


Phoenix, Arizona, United States TalentBridge Full time

Company Overview

TalentBridge is a professional recruiting company that connects people with their purpose. We value relationships over transactions and prioritize collaboration and teamwork in everything we do.

Salary and Benefits

We offer an estimated salary of $18 per hour, with the potential to increase to $20 per hour within six months. Our team members enjoy a comprehensive compensation package that reflects their hard work and dedication.

Job Description

As a Customer Service Representative at TalentBridge, you will play a pivotal role in ensuring a seamless experience for our customers. Your responsibilities will include:

  • Handling approximately 80-100 inbound calls daily, addressing a range of credit card-related issues
  • Assisting customers with credit card profiles and various card-related issues
  • Escalating complex scenarios to the 2nd tier level of support for resolution
  • Adhering to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance

Required Skills and Qualifications

To succeed in this role, you will need:

  • 6+ months of customer service experience
  • 6+ months of call center experience
  • Financial services/banking experience (a plus, but not required)
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience

Location and Schedule

This position is based in Phoenix, AZ 85027. The training schedule is Monday through Friday, 8:30am - 5:00pm. After training, you can choose from multiple shifts, including early, mid, and late options.



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