Care Coordinator

4 days ago

Sherman, United States Outreach Health Full time
About the Role

The Care Manager is a vital member of our care team at Outreach Health, responsible for delivering exceptional services to our clients. As a key supervisor, you will oversee the activities of caregivers, ensuring our clients receive the highest level of care.

Key Responsibilities
  • Maintain quality service by following Outreach Health Standard Operating Procedures to onboard new clients timely and ensure accuracy.
  • Conduct client visits in accordance with program requirements for supervision and evaluation of services to ensure client safety in the home.
  • Prepare caregiver work schedules on a regular basis and maintain necessary documentation.
  • Assist in monitoring adherence to the prepared caregiver work schedule.
  • Manage and maintain a client caseload, via the Electronic Health Record (EHR) to track and report scheduling, timesheets, EVV compliance and supervisory visits.
  • Identify and address client concerns timely and with empathy.
  • Effectively supervise the caregivers in all aspects of performance of their jobs, including coaching, training, corrective action, performance evaluation and termination in order to provide quality care.
  • May assist the care team with recruiting qualified caregivers.
  • May act as the backup caregiver providing care in the clients' home if necessary.
  • May perform community outreach on behalf of Outreach Health.
  • Serves as an advocate for and champions the client's health by being a liaison between the Managed Care Organizations and Outreach to improve client care.
  • Knows and follows Company policies and procedures with integrity.
  • Conducts all communications in an honest and professional manner.
  • Creates an environment of trust, and a culture where everyone feels valued.
  • Builds relationships with clients by respecting and recognizing their rights; maintaining confidentiality and working tirelessly to earn and keep the trust of our clients.
  • Performs any other duties as assigned by the Supervisor.
Requirements
  • Must have a High School Diploma or GED with a minimum of two years of full-time study at an accredited college experience or 2 years of experience in a supervisory role in a health care facility, agency, or community-based agency for each required year of college.
  • Excellent time management and strong organizational skills.
  • Must have knowledge and comply with applicable healthcare laws and statues (local, state, and or federal).
  • Skills in early identification of issues, problem solving and interpersonal communication.
  • Supervisory and decision-making skills, adaptability, and be a positive leader.
  • Strong communication skills, both written and oral.
  • Maintain a valid driver's license and own a legally registered vehicle that holds minimum liability insurance.
  • Must be humble, teachable, and open-minded.
Preferred Qualifications
  • Bilingual (English and Spanish).
  • Experience working with Electronic Health Records (EHR).

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