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Overnight Hotel Auditor

2 months ago

Charleston, West Virginia, United States Wingate by Wyndham Charleston Airport Full time
Job Overview

Position: Night Auditor

Summary
Enhance your earnings with a stable night position that offers set hours and a predictable schedule.

As a Night Auditor, you will take on the dual role of Guest Service Representative and Accounting Specialist. This position is crucial for ensuring the accurate auditing, posting, and balancing of daily financial transactions, thereby supporting the hotel’s commitment to exceptional guest service and financial success.

By reconciling daily revenues and expenses, you will guarantee that guests receive accurate billing and that credit card transactions are processed correctly. Additionally, you will be responsible for welcoming, registering, and checking out guests, all while upholding the hotel’s standards for outstanding service and profitability.


Key Responsibilities

  • Conduct audits, postings, and balance daily cashiers' work for the hotel.
  • Ensure all account entries are reconciled; document and resolve any discrepancies found during audits.
  • Confirm that the credit card system aligns with daily transaction records.
  • Verify cash postings and cashier drops for accuracy.
  • Organize and compile daily hotel operations paperwork as directed by management.
  • Greet all guests in a courteous and professional manner.
  • Complete guest registration and check-out processes efficiently.
  • Handle telephone inquiries, transferring calls and taking messages as necessary.
  • Manage hotel reservations for guests, including modifications and cancellations.
  • Maintain an accurate cash bank during your shift and utilize appropriate vouchers for transactions.
  • Respond promptly to all guest needs and requests.
  • Follow up to ensure guest requests are addressed satisfactorily.
  • Possess knowledge of the local area and attractions.
  • File necessary paperwork as instructed.
  • Ensure the front desk is well-stocked with supplies.
  • Understand and implement hotel emergency procedures and evacuation protocols.
  • Collect payments from guests during check-in and check-out, providing change as needed.
  • Keep the Front Office and Lobby areas clean, organized, and presentable.
  • Adhere to all company safety and security policies; report any accidents or unsafe conditions to management.
  • Maintain a professional appearance and uniform.
  • Protect confidential information and company assets.
  • Communicate clearly and professionally with others.
  • Foster collaborative relationships with colleagues and management.
  • Prepare breakfast for guests in the morning.
  • Perform any reasonable job duties as requested.

Qualifications

  • Prior experience in a hotel or related field is preferred.
  • Strong attention to detail is essential.
  • Ability to operate front desk equipment, including computers and credit card machines.
  • Basic math skills are required.
  • Excellent verbal communication and guest interaction skills.
  • Ability to handle cash transactions accurately.
  • Team-oriented mindset, effectively relaying information between shifts.
  • Must be able to stand for extended periods.

Benefits

We offer a comprehensive benefits package that includes:

  • Vacation Time
  • Work-Life Balance

Recognition for Hard Work:

  • Incentive-based bonus program
  • Employee discounts within the hotel brand
  • Discounts for friends and family
  • Referral bonuses for new team members

Career Development:

  • Access to a free in-house training program designed to promote employee growth and career advancement.

Equal Opportunity Employer