IT Support Platforms Coordinator

2 weeks ago


Universal City, California, United States Ekman Associates Full time

At Ekman Associates, we are seeking a highly skilled IT Support Platforms Coordinator to join our team. This role is responsible for supporting key operations and initiatives to improve customer experience for two of our tools: Amazon Connect (Contact Center) and BeyondTrust Remote Support (Remote Access).

The ideal candidate will have expertise with AWS, Amazon Connect, or similar tools, as well as experience working with technical platforms in an IT Service Desk environment. Familiarity with cloud computing environments and strong understanding of tools and interoperability within Amazon Web Services is also required.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits. If you are passionate about innovation, process improvement, and enhancing customer experiences, we encourage you to apply.



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