Front Office Director

4 weeks ago


Gettysburg, Pennsylvania, United States Remington Full time

Overview: Remington is seeking an experienced Front Office Manager to lead our front desk team. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and maintaining a positive atmosphere.

Key Responsibilities:

  1. Anticipating Guest Needs: Anticipate guest needs and respond promptly to maintain positive relations at all times.
  2. Staff Management: Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling staff members.
  3. Problem Resolution: Resolve guest complaints efficiently, investigating situations and implementing creative solutions.
  4. System Management: Accurately manage the MICROS system at the front office, handling daily transactions and less frequent tasks.

Requirements:

  • High work ethic, self-initiative, and independent judgment.
  • Scheduling flexibility to meet business needs.
  • Focusing on tasks despite frequent interruptions.
  • Collaborative mindset as part of a team.

Salary Range: $70,000 - $90,000 per year, based on experience.



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