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Client Service Associate

2 months ago

Rochester, New York, United States TransPerfect Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Service Associate to join our team at TransPerfect. As a Client Service Associate, you will be responsible for serving as the first point of contact for our clients, managing and coordinating the completion of all language projects, and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Respond to client requests for new project initiatives through our centralized technology platform.
  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests.
  • Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team and by anticipating potential roadblocks to successful completion.
  • Ensure that any potential issues are addressed and resolved with the client before being submitted to the production team.
  • Take a proactive role in learning about clients' industry, business needs, and company culture, educating the project team, and providing a high level of service.
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables.
  • Serve as the central point of contact for and liaison between external client contact and internal production staff.
  • Set and fulfill client expectations.
  • Comply with internal regulations, processes, and procedures in line with ISO standards.
  • Potentially troubleshoot problem projects.
  • Understand and abide by individual project instructions and effectively communicate to the production team.
  • Investigate client complaints where applicable.
  • Discuss issues with clients and production staff and creatively problem-solve to alleviate issues.
Requirements
  • Bachelor's degree.
  • Excellent written and verbal English communication skills.
  • Exceptional problem-solving and analytical skills.
  • Customer service and/or project management experience.
  • Strong organizational skills, attention to detail, and the ability to multi-task.
  • Working knowledge of MS Office.
  • Ability to prioritize and schedule tasks and work in a team environment.
  • Must be willing to learn new things, be open to challenges, and thrive on success.
About TransPerfect

At TransPerfect, we are committed to providing exceptional service to our clients and creating a dynamic and inclusive work environment for our employees. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and other perks. We are an equal opportunity employer and welcome applications from diverse candidates.