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IT Business Services Specialist

2 months ago

Westlake, Ohio, United States Solera, Inc. Full time
About the Role

Solera, Inc. is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. As a key member of our team, you will play a critical role in supporting our business operations and ensuring the seamless delivery of our services.

Key Responsibilities
  • Provide technical support to end-users, both on-site and remotely, for software and hardware issues on multiple platforms.
  • Onboard and offboard end-users, ensuring a smooth transition and minimizing downtime.
  • Support the office technology platforms, including wireless and wired networks, conference room technology, automation systems, and AV streaming technology.
  • Provide white-glove IT support for executives and at marketing events held in the office or other locations.
  • Manage the lifecycle of IT equipment from procurement to e-waste, ensuring compliance with company policies and procedures.
  • End-point management, ensuring all devices are properly configured and secured.
  • Leverage vendor support to offer the best solution quickly and efficiently.
  • Train and provide documentation to Level 1 and 2 support team members, ensuring knowledge sharing and consistency.
  • Act as a primary liaison between IT and other business units to understand and meet their technology needs and objectives.
Requirements
  • Minimum of 5 years macOS & iOS support experience in a corporate environment.
  • Minimum of 7 years Windows 10/11 support experience in a corporate environment.
  • Strong basic and advanced troubleshooting skills.
  • Experience with Office 365 administration (Intune, Entra ID, SharePoint, Exchange, etc.).
  • Experience with Active Directory or similar tools like ADManager.
  • Creative thinking and resourcefulness.
  • Effective communication skills, both verbal and written.
  • Strong documentation abilities.
  • Experience with the full Office 365 suite.
  • Prior experience with Zoom and Microsoft Teams conferencing.
  • Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them.
  • Able to prioritize based on impact and urgency.
Desirable Qualifications
  • Experience with asset management tools and processes.
  • ITAM Experience.
  • Experience with directly supporting executives (Senior VP levels and higher).
  • Wi-Fi and LAN troubleshooting.
  • Experience with ISO audit preparation and remediation.
  • Experience collaborating with different departments.
  • Experience working with 3rd party vendors for support.
About Solera, Inc.

Solera, Inc. is an equal opportunity employer. We are committed to creating an inclusive and diverse work environment that values and respects all employees. We prohibit harassment of applicants or employees based on any protected category.