Customer Service Liaison
1 day ago
#### Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Parrish Enterprises Ltd. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing top-notch support to our clients.
#### Key Responsibilities
* Handle customer inquiries and provide timely responses to their concerns
* Facilitate answers to technical questions from prospective customers
* Serve as a liaison between assigned Regional Warehouses and the supply chain team
* Build and maintain customer relationships through direct communication
* Prepare reports of business transactions and enter new customer data into the ERP system
* Work with outside sales representatives to update account activities and literature
* Investigate and communicate customer issues to the proper departments
#### Work Environment
The work environment is usually moderate, with a moderate noise level due to the number of telephones and office traffic.
#### Qualifications
* High school education or equivalent, preferred
* Ability to read and comprehend simple instructions and short correspondence
* Ability to write simple correspondence and present information effectively
* Ability to work with Microsoft Office Products and learn new ERP/CRM software systems
#### Physical Demands
The physical demands of this job include sitting and talking or hearing, using hands to finger, handle, or feel, and occasionally lifting up to 10 pounds.
#### Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
### Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
#### Education and/or Experience
High school education or equivalent, preferred.
#### Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
#### Computer Skills
Must demonstrate a working knowledge and ability with Microsoft Office Products and learn new ERP/CRM software systems.
#### Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
#### Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
### Certificates, Licenses, Registrations
There are no certificates, licenses, or registrations required for this position.
#### Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
### Work Environment
The work environment is usually moderate, with a moderate noise level due to the number of telephones and office traffic.
#### Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
### Certificates, Licenses, Registrations
There are no certificates, licenses, or registrations required for this position.
#### Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
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