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Fitness Club Assistant Supervisor

2 months ago

Convent Station, United States Crunch Fitness Full time

Position Overview:
The Crunch Fitness Assistant Supervisor is responsible for ensuring that members experience top-notch service and facilities.

This role requires a commitment to achieving the financial objectives set forth in the annual budget by effectively motivating, leading, supervising, and coordinating the efforts of staff dedicated to meeting member needs.

The Assistant Supervisor must possess a thorough understanding of all company policies and initiatives to uphold the integrity of the Crunch brand.

This position is crucial in managing telephone inquiries, conducting tours, and overseeing the entire membership sales process.

A successful Assistant Supervisor will proactively drive new business through corporate memberships, community partnerships, and lead generation initiatives.


Reporting Structure:
Reports directly to the General Manager.

Qualifications:
A four-year college degree is preferred.
A minimum of four years of management experience is required.
Experience in fitness management is preferred.
Current certification in Cardiopulmonary Resuscitation (CPR) is mandatory.

Key Skills:
Exceptional written and verbal communication skills.
Innovative management techniques.
Strong organizational capabilities.
Effective leadership qualities.
Proficient administrative skills.
Excellent customer service abilities.
Strong computer proficiency.

Core Responsibilities:
Administration and Organization:
- Demonstrate comprehensive knowledge of all standard operating procedures and policies relevant to the club.
- Communicate and enforce club policies and procedures among staff.
- Foster a collaborative team environment.
- Exhibit decision-making capabilities.
- Recruit and select high-caliber staff.

Sales and Revenue Management:
- Lead, motivate, and manage the team effectively.
- Meet and exceed sales targets.
- Drive revenue growth through employee leadership and motivation.
- Implement company programs and promotions to generate new sales leads for optimal membership growth.
- Ensure proper tracking of leads and sales activities.
- Communicate promotions effectively to the team and relevant staff.
- Maintain a proactive approach to prospecting new members.
- Review sales-related communications for clarity and accuracy.
- Ensure staff is well-informed about club programs, facilities, and equipment.
- Emphasize community involvement and partnerships.

Operational Management:
- Collaborate with club support functions including Fitness, Sales and Marketing, Accounting, and IT.
- Address personnel issues following club procedures.
- Resolve member complaints promptly and tactfully.
- Promote a professional atmosphere that enhances service quality.
- Ensure the club meets cleanliness, maintenance, safety, and security standards.
- Conduct regular inspections of the club in collaboration with the Maintenance Manager.
- Ensure timely repairs of visible maintenance issues and proper signage.
- Reinforce the importance of cleanliness among all staff.
- Maintain an adequate inventory of maintenance supplies.
- Track completion of operational checklists and logs.
- Assist with payroll processing and approvals.

Financial Management:
- Understand budgets and income statements.
- Establish expense controls and manage supply purchasing.
- Maintain expenses within budgetary limits.
- Clearly articulate variances in financial performance.

Leadership and Motivation:
- Serve as a role model for staff.
- Communicate effectively through regular meetings with key personnel.
- Foster an environment that encourages open feedback and continuous improvement.
- Support and develop department heads.

Profit Center Management:
- Drive revenue from profit centers such as personal training and retail.
- Monitor member check-ins to enhance revenue and collections.
- Focus on increasing revenue per member.

Meetings:
- Conduct monthly or weekly department meetings.
- Organize employee training sessions.
- Hold daily brief meetings with club staff.
- Facilitate weekly management meetings.
- Conduct annual performance evaluations.

Accountabilities:
- Implement company programs to generate new sales leads.
- Manage payroll and administrative expenses to meet financial goals.
- Ensure compliance with cleanliness, maintenance, safety, and operational standards.
- Stay informed about key competitors.
- Conduct regular walk-throughs to assess club conditions.

Performance Metrics:
- Successfully manage financial goals.
- Maintain high standards of cleanliness and customer service.
- Demonstrate professionalism and lead by example.
- Achieve membership retention goals.
- Complete assigned tasks and projects in a timely manner.
- Adhere to all policies and procedures.

Note: The above description may be subject to change or modification at any time.