Technical Support Specialist

4 weeks ago


Athens, Texas, United States One Ring Networks, Inc. Full time
Job Overview

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at One Ring Networks, Inc. in Athens, Texas. As a Technical Support Specialist, you will provide exceptional customer service and technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Diagnose and resolve basic network and modem functionality issues.
  • Provide technical guidance and support to customers via phone, email, or in-person.
  • Document call details and update account information in our computer system.
  • Communicate with customers to provide status updates and follow-up on completed work orders or trouble tickets.
  • Escalate complex technical issues to Tier 2 support when necessary.
  • Perform site surveys and assist customers with product inquiries.
  • Contribute to our 24/7 support by participating in rotating on-call shifts.
Requirements
  • High School Diploma or GED.
  • Passion for technology and excellent communication skills.
  • Proficient with Microsoft Office products, including Outlook, Word, and Excel.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Ability to pass a pre-employment background check and drug screen.
Compensation and Benefits

The hire-in rate for this position is $12 per hour. You will also receive access to comprehensive benefits, including health, dental, vision, life, and disability insurance, as well as paid time off and 401(k) after 1 year of employment.



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