Service Experience Designer

3 weeks ago


Washington, Washington, D.C., United States Softthink Solutions Inc Full time
Job Overview

We are seeking an experienced Service Experience Designer to join our team at Softthink Solutions Inc. This role will focus on designing complex service design systems for multiple touchpoints projects, leveraging expertise in user experience design and related fields.

About the Role

This is a remote position that requires strong knowledge of user-centered design processes, passion for solving complex Service and UX challenges, and excellent communication skills to drive product strategy and development roadmap.

Key Responsibilities
  • Design and develop comprehensive service design solutions for multiple touchpoints projects
  • Collaborate with visual designers to improve design quality and final user experience
  • Work closely with design lead, product owners, and leaders to drive product strategy and development roadmap
  • Conduct research, analyze data, and generate meaningful insights to inform design decisions
Requirements

To be successful in this role, you will need:

  • Minimum 5+ years experience in service design, user experience design, or related fields
  • Strong working knowledge of IAE user base and SAM regulatory requirements
  • Ability to connect user desires to regulatory and functional requirements
  • Excellent communication and project management skills
Benefits

We offer a competitive salary of $120,000 per year, 401(k) matching, and a dynamic work environment.



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