IT Consultant Customer Care in E-Business Specialist

3 weeks ago


Indian Springs, Nevada, United States SilverLinx Full time
About SilverLinx

SilverLinx is a leading provider of innovative business solutions, with a strong focus on digital transformation and customer-centricity. Our team of experts is dedicated to helping businesses like yours succeed in the ever-changing landscape of e-commerce.

Job Description

We are seeking an experienced IT Consultant Customer Care in E-Business to join our team at SilverLinx. As a key member of our team, you will be responsible for providing top-notch customer care and support to our clients, leveraging your expertise in IT consulting to drive business growth and success.

Key Responsibilities:
  • Provide exceptional customer care and support to clients through various channels, including phone, email, and chat.
  • Collaborate with cross-functional teams to identify and resolve customer issues, ensuring timely and effective resolution.
  • Develop and implement strategic plans to improve customer satisfaction and loyalty, driving business growth and revenue.
  • Stay up-to-date with industry trends and best practices, applying knowledge to enhance customer experience and drive business success.
Requirements:
  • Minimum 3 years of experience in IT consulting, customer care, or a related field.
  • Proven track record of delivering exceptional customer care and support, with a strong focus on customer satisfaction and loyalty.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.


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