Automotive Parts Specialist
3 weeks ago
Job Summary
O'Reilly Auto Parts is seeking a skilled Parts Specialist to provide exceptional customer service to retail and installer customers. This role involves supporting store management in achieving assigned tasks and promoting company customer service programs.
Key Responsibilities
- Provide outstanding customer service to retail and installer customers, greeting them in a friendly and courteous manner and assisting them in selecting merchandise.
- Assist managers and installer service specialists in serving professional customers as needed and directed.
- Complete assigned company training relevant to the position.
- Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Perform various daily operational tasks, including preparing new, core, and warranty merchandise returns to be shipped to the distribution center.
- Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Perform various in-store services for customers, including installing wipers, testing and charging batteries, and replacing headlight capsules.
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store at the same time.
- Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service is desired.
- ASE certification is desired.
- Fluency in multiple languages, with Spanish being highly desired.
Total Compensation Package
- Competitive wages and paid time off.
- Stock purchase plan and 401k with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account (FSA).
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
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