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Vehicle Recall Programs Field Action Specialist
2 months ago
At Hyundai Motor America, we're committed to delivering exceptional vehicles that combine performance, quality, design, and innovation. As a key member of our team, you'll play a critical role in ensuring the safety and reliability of our vehicles.
Key Responsibilities- Lead and coordinate cross-functional teams to execute field actions related to safety defects and noncompliance with federal regulations.
- Develop and implement innovative technical approaches to process field action activities, ensuring timely and efficient execution.
- Collaborate with Hyundai groups to remedy safety issues, coordinating and launching field actions to customers.
- Assist in the development of the Global Field Action Management System to handle all activities involving Vehicle Identification Numbers (VINs).
- Monitor field action completion rates and develop advanced outreach strategies to ensure completion rates.
- Design and implement a suite of completion tracking tools to enhance process efficiency.
- Work with suppliers to ensure part supply availability and establish fair share allocation of parts plans for each region.
- Prepare materials for senior leaders to keep them informed of progress and challenges.
- Bachelor's degree preferred; Master's degree a plus.
- Five or more years of relevant work experience, including experience in conducting timely field action launches to address equipment failure modes.
- Three or more years of experience in the automotive business, including vehicle safety, design, testing, field reliability evaluation, and service.
- Automotive assembly plant or component manufacturing experience a plus.
- Results-driven with excellent project and program management skills.
- Ability to identify and utilize corporation expertise related to the issue under investigation.
- Thorough automotive technical knowledge required.
- Ability to read and comprehend federal regulations related to automotive safety.
- Proficient in negotiating resources, timelines, and priorities to achieve project goals.
- Ability to communicate clearly, concisely, and effectively with individuals.
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off.
- Healthcare insurance (medical, dental, and vision).
- 401(K) company match.
- Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment.
- Basic life insurance, short- and long-term disability.
- Mental health, wellbeing, and employee assistance program.
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits).