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Vehicle Recall Programs Field Action Specialist

2 months ago


Ypsilanti, Michigan, United States Hyundai Motor America Full time
About the Role

At Hyundai Motor America, we're committed to delivering exceptional vehicles that combine performance, quality, design, and innovation. As a key member of our team, you'll play a critical role in ensuring the safety and reliability of our vehicles.

Key Responsibilities
  • Lead and coordinate cross-functional teams to execute field actions related to safety defects and noncompliance with federal regulations.
  • Develop and implement innovative technical approaches to process field action activities, ensuring timely and efficient execution.
  • Collaborate with Hyundai groups to remedy safety issues, coordinating and launching field actions to customers.
  • Assist in the development of the Global Field Action Management System to handle all activities involving Vehicle Identification Numbers (VINs).
  • Monitor field action completion rates and develop advanced outreach strategies to ensure completion rates.
  • Design and implement a suite of completion tracking tools to enhance process efficiency.
  • Work with suppliers to ensure part supply availability and establish fair share allocation of parts plans for each region.
  • Prepare materials for senior leaders to keep them informed of progress and challenges.
Requirements
  • Bachelor's degree preferred; Master's degree a plus.
  • Five or more years of relevant work experience, including experience in conducting timely field action launches to address equipment failure modes.
  • Three or more years of experience in the automotive business, including vehicle safety, design, testing, field reliability evaluation, and service.
  • Automotive assembly plant or component manufacturing experience a plus.
Skills and Knowledge
  • Results-driven with excellent project and program management skills.
  • Ability to identify and utilize corporation expertise related to the issue under investigation.
  • Thorough automotive technical knowledge required.
  • Ability to read and comprehend federal regulations related to automotive safety.
  • Proficient in negotiating resources, timelines, and priorities to achieve project goals.
  • Ability to communicate clearly, concisely, and effectively with individuals.
Benefits
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off.
  • Healthcare insurance (medical, dental, and vision).
  • 401(K) company match.
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment.
  • Basic life insurance, short- and long-term disability.
  • Mental health, wellbeing, and employee assistance program.
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits).