Transaction Coordinator

Job Summary

We are seeking a highly motivated and detail-oriented Transaction Coordinator to join our team at First American Financial Company. As a key member of our team, you will play a crucial role in increasing our volume of business, maintaining a high level of service, and improving our closing rate.

Key Responsibilities

• Promote the partnership between ZipRealty and First American Title, maintaining a high level of visibility for the partnership among our agents.
• Track and analyze the performance of the closing services, identifying ways to improve results.
• Promote ZipRealty agents' awareness and adoption of the partnership program by planning and coordinating training, meetings, and other venues to drive increasing business to First American Title.
• Track and expedite all transactions opened within First American Title, monitoring each transaction's progress to close.
• Proactively facilitate and enhance communications between First American Title escrow officers and ZipRealty agents.
• Prepare monthly and quarterly reports detailing branch office performance, including new orders, closes, closing percentages, on-time closing percentages, and agent satisfaction scores.
• Analyze individual First American offices and escrow officer performance based on closings and agent feedback.
• Collaborate with other team members to devise and implement reporting solutions to benefit agent management.
• Identify problem areas and suggest solutions to management.

Requirements

• Ability to work in partnership with a major customer to support collaboration of business between the companies.
• Ability to see the big picture, devise creative solutions, and collaborate with other team members in solving problems.
• Enthusiasm for the ZipRealty and First American concept and commitment to the mission.
• Computer skills, including Outlook, Access, and Excel, with the ability to become proficient in First American technology systems.
• Strong interpersonal and communications skills to maintain collegial professional relationships with agents and employees.
• Strong presentation and training skills using face-to-face and online training.
• Exceptional attention to detail and excellent organization skills, including scheduling and follow-up.
• Understanding of the real estate transaction closing process a plus.

What We Offer

At First American, we celebrate diversity, equity, and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace for all. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, we offer a comprehensive benefits package, including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.

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