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Café Operations Manager

2 months ago

Milwaukee, Wisconsin, United States THE BARTOLOTTA RESTAURANTS Full time
Job Overview

The Bartolotta Restaurants, a distinguished name in the culinary industry, is seeking a dedicated Café Supervisor to oversee the daily functions of our grab-and-go café. This role is ideal for individuals who possess a genuine passion for food quality, sanitation, and exceptional customer service.

Key Responsibilities:

  • Oversee the daily operations of the café, ensuring smooth service and high standards.
  • Collaborate with management to communicate responsibilities and achieve service objectives.
  • Address and resolve guest complaints effectively and professionally.
  • Continuously assess operations to identify areas for improvement and implement necessary changes.
  • Ensure the café meets or exceeds standards in food quality, safety, and cleanliness.
  • Manage costs related to food, beverages, and labor, including budgeting and financial performance.
  • Conduct weekly inventory checks and manage product ordering.
  • Prepare detailed reports on sales revenues and expenses on a weekly, monthly, and annual basis.

Qualifications:

  • Highly organized with a self-directed approach.
  • Able to cultivate relationships across all levels of the organization.
  • Strong interpersonal, oral, and written communication skills.
  • Proficient in project management.
  • Adaptable to a fast-paced and dynamic work environment.

Experience and Education:

  • Minimum of one year of experience in a fast-casual dining setting.
  • Preferred background in food and beverage knowledge.
  • Familiarity with cashier software is advantageous.

Physical Requirements:

In this role, the employee will:

  • Regularly engage in verbal communication and repetitive motions.
  • Interact with staff and customers in a professional manner.
  • Stand, walk, and use hands and fingers frequently.
  • Read and write clearly.
  • Occasionally bend, kneel, crouch, climb stairs, and reach overhead.
  • Lift up to 20 pounds as needed.
  • Work during days, weekends, and holidays.

ADA Disclaimer: This job description aims to encompass all competencies necessary for success in this position. However, for ADA purposes, the essential functions may not be fully described for reasonable accommodation considerations.