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Nursing Operations Manager
2 months ago
Position Overview:
At Houston Methodist Willowbrook Hospital, the Nursing Operations Manager plays a crucial role in overseeing the comprehensive operational aspects of patient care delivery and quality assurance within designated areas of responsibility.
Key Responsibilities:
This leadership position emphasizes collaboration across departments and professional disciplines. The Nursing Operations Manager actively participates in committees, advocating for the unit and nursing in a constructive manner.
The role involves developing and executing performance initiatives aimed at enhancing patient safety, outcomes, and overall customer satisfaction. Demonstrating leadership qualities and critical thinking, the manager is expected to exhibit self-direction, initiative, and effective communication skills.
Management Duties:
The Nursing Operations Manager is responsible for supervising daily operations, ensuring quality and efficiency while assisting in achieving strategic and operational goals. This includes:
- Overseeing staff management, including selection, scheduling, and performance evaluations.
- Providing mentorship and development opportunities for team members.
- Conducting regular meetings to discuss policies, procedures, and operational matters.
- Facilitating team dynamics and promoting collaboration across departments.
Service Excellence:
The manager is tasked with planning and organizing daily departmental operations to ensure high standards of service delivery and patient satisfaction. Responsibilities include:
- Driving service standards to enhance patient and customer satisfaction.
- Acting as a role model for service orientation and conflict resolution.
- Engaging with patients and families to gather feedback for continuous improvement.
Quality and Safety:
Ensuring a safe working environment is paramount. The Nursing Operations Manager will:
- Monitor compliance with safety guidelines and accreditation standards.
- Utilize information systems to support performance improvement initiatives.
- Encourage a culture of accountability and proactive safety measures.
Financial Management:
The role involves assisting in budget development and ensuring cost-effective departmental operations. Key tasks include:
- Managing departmental expenses within budgetary constraints.
- Developing staffing plans that align with patient care needs and financial goals.
Growth and Innovation:
The Nursing Operations Manager will identify and implement innovative solutions to enhance departmental operations and support change initiatives. Responsibilities include:
- Evaluating processes and recommending actionable improvements.
- Building strategic relationships across departments to achieve business objectives.
Qualifications:
Applicants should possess a Bachelor's degree in Nursing and have at least three years of nursing experience, including one year in a leadership role within healthcare.
Licenses and Certifications:
Required certifications include RN licensure and Basic Life Support (BLS). Additional credentials may be necessary based on departmental requirements.
This job description is intended to provide a general overview of the responsibilities and qualifications for the Nursing Operations Manager position at Houston Methodist Willowbrook Hospital. The organization reserves the right to modify job duties as necessary.
