Service Advisor

4 weeks ago


New Haven, Indiana, United States JX Enterprises Full time
Job Overview:

The Service Advisor is responsible for serving as a liaison between the customer and technicians. This involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, ordering shop supplies according to procedures, and consulting with insurance companies. This is a Monday - Friday, first shift position.

Key Responsibilities:
  • Process all shop repair orders by scheduling & assigning work to shop Associates.
  • Document and diagnose necessary repairs by taking photographs.
  • Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
  • Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
  • Complete invoicing and collecting procedures in a timely manner.
  • Maintain inventory of parts, paint and materials necessary for repair functions.

About JX Enterprises:
JX Enterprises, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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