Card Services Specialist I

3 weeks ago


Newburgh, New York, United States Heritage Federal Credit Union Full time

Heritage Federal Credit Union is seeking a Card Services Specialist I to assist with card-related issues and questions. The ideal candidate will have excellent communication skills and a basic knowledge of card practices and policies. Responsibilities include assisting members and staff with card-related inquiries, ensuring accurate and timely resolution of issues, and performing card maintenance in Symitar and applicable card systems. The successful candidate will also process card-related service events, support branches with card issuance and inventory orders, and reconcile daily Instant Issue reports and card balances. Additionally, they will monitor and respond to card fraud, review card usage reports, and process disputes and chargebacks in accordance with Visa, Accel, FISERV, and regulatory rules. The Card Services Department is responsible for card functions, including card issuance, card disputes, card rewards, and gift cards. The ideal candidate will have a high school diploma or equivalent and previous experience with debit and credit cards is preferred but not required. Heritage Federal Credit Union offers financial products and services to individuals and businesses in Indiana and Kentucky. The company is an equal opportunity employer.


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