Product Support Specialist

4 weeks ago


Richmond, Virginia, United States Experis Full time
Job Summary:

Experis is seeking a skilled Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our clients, ensuring their applications are running smoothly and efficiently.

Key Responsibilities:

Learn application functionality, with a focus on vendor applications

Understand system flows and dependencies

Learn file feeds that need to be monitored and alerted

Maintain support documentation

Document the incident engagement process

Handle Remedy incident and problem tickets

Run incident triage calls

Cross-train teammates

Support other Cards applications

On-Call Rotation

ITIL Process, Vendor hosted applications, file transmission knowledge, Intermediate Windows and Linux navigation skills, excellent verbal and written communications. Proficient with Microsoft Word, Excel and Powerpoint. Mobile App Savvy (IOS and Android)

About Experis:

Experis is a leading global workforce solutions company, helping organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Why Join Experis?

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 Experis was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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