Drop Ship Operations Specialist

1 week ago


West Columbia, South Carolina, United States Palmetto State Armory L Full time
Job Summary

Palmetto State Armory L is seeking a highly skilled Drop Ship Administrator to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers regarding drop ship products, returns, cancellations, and purchase orders.

Key Responsibilities
  • Respond to customer inquiries and resolve issues related to drop ship products in a timely and professional manner.
  • Maintain in-depth knowledge of all drop ship products, services, and promotions to provide accurate information to customers.
  • Collaborate with supervisors, managers, directors, and executives to resolve complex customer issues and provide solutions.
  • Review and analyze customer feedback to identify areas for improvement and implement changes to prevent similar issues from occurring.
  • Assist in processing returns, fix-its, and repairs, and provide data and analytics to management.
  • Provide daily reports to management on customer issues and resolutions.
  • Coordinate with the Approvals and Credit Memo Agents for necessary refunds.
  • Investigate problem orders and other tasks as delegated by the Customer Service Manager.
Requirements
  • High School Diploma or equivalent.
  • Excellent computer, logistical, and analytical skills.
  • 1 year customer service experience.
  • Proficient experience operating a computer in several different platforms: Microsoft Office, Microsoft Outlook.
  • Strong skills with data entry management, running reports, dependability, information analysis, and deadlines.
  • Time management and organizational skills.
  • Has a career-driven attitude with a desire to grow with the company.
  • Maintains a positive attitude, is goal-driven, and focused on the betterment and overall strategic picture of the organization.
  • Possess the ability to effectively communicate orally and in writing.
  • Maintains confidentiality as required.
Working Conditions

While performing the duties of this position, the employee is subject to a typical office environment, including heavy PC and phone usage, with occasional warehouse exposure. The noise level in the work environment is usually moderate. Specific job assignments may require day, evening, weekend, or holiday hours. Overtime may be required based on workload. Additional training may be required based on business needs.

Physical Requirements

Heavy PC and moderate phone usage. Sitting for long periods of time. Occasionally lifts from floor to waist up to 10 pounds, carries up to 10 pounds, and walks or stands.



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