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Spa Attendant

2 months ago

Airway Heights, Washington, United States Northern Quest Resort & Casino Full time
Job Summary

The Spa Attendant is a key member of the Northern Quest Resort & Casino team, responsible for providing exceptional guest experiences in our spa facility. As a Spa Attendant, you will be the face of our spa, ensuring that every guest feels welcome, relaxed, and pampered.

Key Responsibilities
  • Guest Service: Provide personalized attention to guests, ensuring their needs are met and exceeded.
  • Spa Operations: Maintain a clean and organized spa environment, adhering to high standards of hygiene and sanitation.
  • Treatment Coordination: Assist treatment providers in preparing treatment rooms, products, and supplies.
  • Communication: Effectively communicate with guests, treatment providers, and other staff members to ensure seamless service delivery.
  • Inventory Management: Requisition supplies and spa collateral as needed, maintaining accurate inventory levels.
  • Wine Service: Provide wine service to guests, ensuring a high level of quality and presentation.
  • Training and Development: Participate in scheduled meetings and trainings to enhance knowledge and skills.
  • Inventory Control: Conduct regular inventory checks to ensure accuracy and prevent losses.
  • Attendance and Punctuality: Maintain a consistent, regular attendance record, adhering to Northern Quest Resort & Casino's attendance policies.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: Previous guest service experience required.
  • Skills: Excellent guest service skills, ability to pleasantly communicate with proper grammar, and ability to provide legible communication.
  • Certifications: Working knowledge of spa-related computer software, Mandatory Alcohol Server Training (MAST) certification, and Washington State Food Worker Card required.
  • Physical Demands: Ability to lift and/or move objects weighing up to 20 pounds, stand for up to 8 hours per day, and perform repetitive movements.
Work Environment

The Spa Attendant will work in a fast-paced, dynamic environment, interacting with guests and staff members regularly. The work environment is clean, well-maintained, and equipped with modern amenities.