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Healthcare Services Coordinator

2 months ago


Elk River, Minnesota, United States Fairview Health Services Full time

Overview
Join Fairview Health Services as a Healthcare Services Coordinator. In this pivotal role, you will engage in various tasks throughout the day, including managing phone communications, coordinating patient appointments, and performing essential administrative duties.

Your responsibilities will also encompass welcoming and checking in patients and visitors, ensuring they complete necessary documentation, and maintaining a tidy and inviting atmosphere.

The ideal candidate will possess proficiency in computer systems, database management, word processing software, and standard office practices and equipment. Exceptional customer service and communication skills are essential for success in this position.

Position Details:
Part-time role with an FTE of 0.625, authorized for 50 hours per pay period.

We offer comprehensive benefits, including medical, HSA, dental, vision insurance, 403b, paid time off, shift differentials, health and wellness resources, and more. Fairview Health Services provides a wide array of services across multiple healthcare settings, including acute-care hospitals and outpatient therapy clinics.

Our team specializes in Physical, Occupational, and Speech Therapy, as well as Audiology and Cardiac & Pulmonary Rehabilitation. We emphasize collaboration among healthcare professionals to deliver specialized programs tailored to patient needs.

As an academic health system, we prioritize a culture of learning, focusing on evidence-based, patient-centered care. Our continuing education program offers over 40 courses annually at no cost to employees, along with support for numerous external continuing education opportunities.

As a leader in rehabilitative care with nationally recognized programs, our team members play a crucial role in assisting patients in achieving their health goals and enhancing their quality of life.

Key Responsibilities:

  • Manage scheduling functions efficiently.
  • Exhibit outstanding customer service skills.
  • Produce accurate schedules and related reports.
  • Record and communicate schedule changes to relevant staff.
  • Resolve scheduling conflicts through direct communication with involved parties.
  • Scan and maintain pertinent documents in patient records.
  • Notify patients of any unexpected changes to their appointments, offering alternatives as needed.
  • Perform clerical and reception duties, including answering and directing phone calls.
  • Review and route incoming communications, including faxes and mail.
  • Prepare new patient information packets.
  • Compile and analyze data for reporting purposes.
  • Develop and implement office procedures to maintain efficient systems and records.
  • Order supplies and monitor inventory levels.
  • Maintain databases and records according to established protocols.
  • Assist with patient check-in processes, ensuring all necessary paperwork is completed.
  • Communicate effectively with patients and caregivers, adjusting approaches to meet diverse needs.

Qualifications:
Preferred vocational/technical training or an associate's degree, along with a minimum of 1 year of experience in scheduling or administrative support within a healthcare environment.

Equal Employment Opportunity Statement:
Fairview Health Services is an EEO/AA Employer/Vet/Disabled. All qualified applicants will receive consideration without regard to any lawfully protected status.