Appointment Clerk

4 days ago


Anaheim, California, United States MSCCN Full time
About the Position

We are seeking a highly motivated and detail-oriented individual to join our team as a PT Appointment Clerk at Kaiser in Anaheim, California. In this role, you will be responsible for coordinating appointments for members with various physicians/providers and ensuring that all tasks are completed efficiently.

Key Responsibilities
  • Appointments: Schedule appointments, reschedule appointments, and verify appointments
  • Customer Service: Answer incoming calls, prioritize member needs, and offer alternatives when necessary
  • Communication: Compose messages for providers or medical staff and provide general information to members and other callers
Requirements and Qualifications

To succeed in this role, you must have one year of customer service experience in a service-related industry, preferably healthcare. A high school diploma or equivalent is also required. Additionally, you should possess effective telephone communication skills, excellent interpersonal skills, and be able to obtain a passing score on the Customer Care Simulation assessment.

Estimated Salary

The estimated salary for this position is $55,000-$70,000 per year, based on location and experience.


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